Please choose a product from the menus below for contact details:
| Diabetes Products
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Blood Pressure Products
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Cough/Cold
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General Questions
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Please Note – Due to regulations, the A1c test cannot be returned to the store. Please call us at 1.888.764.2384 for exchange/refund information.
Or Click Here to Email Us
Common Requests:
Click Here to download your products instruction manual
Common Questions:
Is there any additional cost to receive my test results?
No, your purchase is fully inclusive of all costs related to receiving your test results.
How long will it take to get my results?
Email results are typically sent within 5-7 days of mailing. Results by US Mail are typically available within 7-15 days of mailing.
Other Requests:
Please contact us at 1.888.764.2384
Or Click Here to Email Us
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Please Note – Due to regulations, blood glucose testing products cannot be returned to the store. Please call us at 1.800.992.3612 for exchange/refund information.
Or Click Here to Email Us
Common Requests:
Click Here to download your product instruction manual
Click Here for information on how to download your results
Common Questions:
What is the difference when calibrating my ReliOn Ultima meter with ReliOn Ultima Test Strips that includes the Lot 00000 calibrator bar?
Calibration is performed in the usual way with previous LOT numbers of ReliOn Ultima Blood Glucose Test Strips. The calibration code on the calibrator and the meter is now “LOT 00000” whereas the lot number on the test strip foil wrapper, carton and Instructions for Use is different. It is no longer required for you to check that the lot number “00000” on the meter display window and calibrator matches the lot number of the Instructions for Use and the foil packet. You’ll need to check that the lot number on the test strip Instructions for Use matches the test strip foil packet, and that the meter display and test strip calibrator matches LOT 00000.
Do I need to calibrate my ReliOn Ultima meter?
Yes, the ReliOn Ultima meter needs to be calibrated whenever a new box of test strips is opened. Each box of test strips in blue foil is supplied with a white calibrator coded LOT 00000 and the meter is calibrated in the usual way.
What color is the test strip foil packet supposed to be?
ReliOn Ultima Blood Glucose Test Strips with the Lot 00000 calibrator are in blue foil, whereas other ReliOn Ultima test strips are in gold foil.
Are my ReliOn Ultima Test Strips in blue foil different from those in gold foil?
The test strips in blue foil are used in the same manner as those in gold foil. You will have to calibrate your meter when you first open the box of ReliOn Ultima Test Strips in blue foil. Follow the instructions for calibrating your meter that are enclosed with the test strips.
My meter display shows LOT 00000. Is this correct?
If your new box of ReliOn Ultima test strips are wrapped in blue foil, and your white calibrator bar shows LOT 00000, then your meter display is showing the correct Lot number.
After calibrating my meter with the new calibrator, will I be able to access my previous test results stored before calibration?
Previous results are stored on the meter’s memory, even after calibrating to a new box of strips. The meter’s memory works exactly as before the calibration.
Why does an ‘E6’ appear on my screen?
An E-6 error indicates that your test strips have past their expiration date, the calibrator strip did not properly register with the meter, or you have an incorrect date/time set on your unit. If the error continues to appear, contact customer care at 800.992.3612, Monday through Friday, 8am-6pm EST.
Why does an ‘E7’ appear on my screen?
An E-7 error indicates a test strip error. This could be caused by a damaged or used test strip, or the attempt to use a non- ReliOn® test strip. If the error continues to appear, contact customer care at 800.992.3612, Monday through Friday, 8am-6pm EST.
How do I obtain control solution for my meter?
Please call us at 1.800.992.3612 for free control solution for your meter.
I lost my calibration strip. Can I replace it?
For information on a replacement calibrator, please contact customer care at 800.992.3612, Monday through Friday, 8am-6pm EST.
Other Requests:
Please contact us at 1.800.992.3612
Or Click Here to Email Us
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Please Note – blood glucose testing products cannot be returned to the store. Please call us at 800.631.0076, 24 hours a day, 7 days a week for exchange/refund information.
Or Click Here to Email Us
Common Requests:
Click Here to download your product instruction manual
Click Here to download your product log book
Common Questions:
What is micro Control Solution for?
- Before testing with the ReliOn® micro blood glucose meter for the first time.
- When you open a new bottle of test strips.
- Whenever you suspect the meter or test strips may not be functioning properly.
- If test results appear to be abnormally high or low or are not consistent with clinical symptoms.
- The test strip bottle has been left open or has been exposed to temperatures below 34°F (1°C) or above 86°F (30°C), or humidity levels above 80%.
- To check your technique.
- When the ReliOn® micro blood glucose meter has been dropped or stored below 32°F (0°C) or above 122°F (50°C).
How do I get control solution?
If you need to do a Control Solution test, contact Customer Care at 1.800.631.0076 to obtain your Control Solution.
Are ReliOn® Ultima test strips cross compatible with the ReliOn® micro meter?
No, they are not compatible. The ReliOn® micro testing system does not work with the ReliOn® Ultima meter or test strips. When purchasing a ReliOn® meter, please be sure to have the correct testing strips. Please see chart below:
| ReliOn® Micro Meter |
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| ReliOn® Ultima Meter |
Other Requests:
Please contact us at 1.800.631.0076
Or Click Here to Email Us
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Common Questions:
Why are glucose tablets no longer available in 50 count bottles?
Wal-Mart has recently revised the products that are available within their stores which has resulted in the elimination of the 50 count bottles in many locations. The 10 count tubes will remain available and we hope that they will meet your needs.
Why is the English Toffee flavor no longer available?
Due to limited space and low demand, Wal-Mart has discontinued this flavor to allow for more popular flavors to remain on shelf. Unfortunately there are no residual inventories available for sale. We apologize for the inconvenience.
Why can’t I find the flavor or size glucose tablets I want at my local Wal-Mart?
While the majority of Wal-Mart stores stock all flavors and sizes of ReliOn® Glucose Tablets, the size of some stores limits the variety they can carry. We recommend speaking with an associate at your local store, as they may be able to special order what you are looking for.
What is the recommended dosage for glucose tablets?
The recommended dose to raise your blood sugar is 4 tablets (~15 grams). This amount should be adjusted according to your age and body weight. After dosing, it is recommended that you check you blood sugar levels after 15 minutes to see if the glucose had the desired effect.
I left my glucose drink sitting overnight without its protective seal. Is the product still affective?
Yes. The seal is placed to protect and avoid leaks while shipping. In fact, we recommend removing the protective seal prior to nighttime use or physical activity. This will allow you to have easy access if you experience a low while performing any of the activities previously mentioned.
Other Requests:
Please contact us at 1.800.461.7448
Or Click Here to Email Us
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Please contact us at 1.800.727.6500
Or Click Here to Email Us
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Please Note – Due to regulations, syringes & pen needles cannot be returned to the store. Please call the appropriate number below for exchange/refund information
For Syringes:
Please contact us at 1.888.922.0400
Or Click Here to Email Us
For Pen Needles:
Please contact us at 1.800.461.7448
Or Click Here to Email Us
Common Questions:
Which pens do your pen needles work with?
ReliOn® Pen Needles are designed to work with all major insulin pens.
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Please Note – Due to regulations, Ketone Test Strips cannot be returned to the store. Please call the number below for exchange/refund information.
Common Questions:
Do the ReliOn® Ketone Test Strips work with any blood glucose monitors?
No, they are not designed to be used with any blood glucose monitors.
Other Requests:
Please contact us at 1.800.348.8100
Or Click Here to Email Us
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Please Note – Due to regulations, lancets and lancing devices cannot be returned to the store. Please call the number below for exchange/refund information
Common Questions:
Which lancing devices do ReliOn® lancets work with?
ReliOn® lancets are compatible with most major lancing devices.
Other Questions:
Please contact us at 1.800.461.7448
Or Click Here to Email Us
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Common Questions:
I can no longer find ReliOn® Daily Skin Cream at my local Wal-Mart store, is it still available?
Wal-Mart has discontinued this product from many of their stores. For
information on obtaining additional product, please call 1.800.440.2888.
Other Requests:
Please contact us at 1.800.440.2888
Or Click Here to Email Us
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Other Requests:
Alcohol Swabs: Please contact us at: 800.461.7448, Monday through Friday, 8am-6pm EST
Alcohol Swabs with Pain Relief: Please contact us at: 800.288.1288
Or Click Here to Email Us
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